MrQ Casino Review
MGA Licensed
Established 2023
Our Verdict
Overview
MrQ is a UK-facing, mobile-first online casino operated by Tek Fox Ltd and licensed by the UK Gambling Commission. Its main positioning is a no-nonsense, no-wagering casino: there are no wagering requirements on winnings and all winnings are paid in real cash.
The site offers slots, live casino, bingo, Slingo, jackpot and Megaways games, with a catalogue the About page describes as over 1,000 games (note: the homepage FAQ states over 900 games, so the developer should confirm the live count). MrQ also runs an in-house game studio called Goosicorn that produces exclusive titles.
MrQ promotes fast payouts, stating on the homepage that 99% of payouts are instant. It also runs a Withdrawal Guarantee: withdrawals are processed in 60 seconds or MrQ pays the player £10 (limited to one credit per player per calendar day, credited within one working day, with eligibility and exclusion criteria). There are no deposit or withdrawal fees. MrQ is available on web plus iOS and Android apps.
Methodology
How We Rate (Trust Score Methodology)
Editorial section. The numeric Trust Score and the individual rating factors (Terms Fairness, Casino Size, Complaints, Blacklist Status, Payouts, Player Feedback) are assigned by The Casino Feed and are not sourced from mrq.com. Use the factual data in this document (no wagering, no fees, licence status, withdrawal times, complaints process) as inputs to your scoring.
Fine Print
Terms & Conditions Assessment
All items below are from mrq.com/terms-conditions unless noted.
Track Record
Player Complaints
Complaint volume and resolution statistics: Didn’t find on official site. MrQ does not publish complaint counts or outcomes, so this data cannot be taken from the official source.
Complaints process (from the Terms, Section 18), which can be used to describe how complaints are handled:
- Complaints are made in writing by email to MrQ support
- MrQ aims to acknowledge complaints within 24 hours of receipt.
- MrQ aims to resolve complaints within eight weeks.
- If unresolved, disputes can be escalated to the independent adjudicator IBAS (Independent Betting Adjudication Service), PO Box 62639, London EC3P 3AS, telephone 020 7347 5883.
Who Runs It
Licenses & Company Data
| Owner / Operator | Tek Fox Ltd |
|---|---|
| Registered in | Malta |
| Company registration number | C96152 |
| Registered / head office address | The Brewhouse, Mdina Road, Birkirkara, CBD 2010, Malta |
| Regulator | UK Gambling Commission, active & verified |
| Licence account number | 60629 |
| Licensed activities | Remote Casino and Remote Bingo (both Active) |
| Licence active from | 29 September 2023 (UKGC register) |
| Established / launch year | Not disclosed on official site |
| Estimated annual revenue | Not disclosed on official site |
| Bank statement descriptor | Payments appear as MrQ or TekFox |
Cashier
Payment Methods
Accepted payment methods (from the Help Centre): Apple Pay, Visa Debit, Mastercard Debit, Easy Bank Transfer (Open Banking), and PayPal. Credit cards are not accepted. There are no deposit or withdrawal fees. The minimum withdrawal is £10.
Withdrawals are paid back to the player’s active payment method, which is the one most recently used to deposit. A payment method not used in the last 6 months must be revalidated before withdrawing.
Withdrawal processing times
| Payment Method | Processing Time |
|---|---|
| Instant Bank Transfer | 10 to 20 minutes |
| PayPal | Up to 2 hours |
| Visa Direct | Up to 4 hours |
| Standard Visa / Mastercard | 1 to 5 working days |
Note: withdrawal times begin once MrQ has processed the withdrawal. Deposit-time figures per method were not separately listed on the official source.
Help Desk
Languages & Customer Support
| Language | English. MrQ is a UK-only site and chat is conducted in English only |
|---|---|
| Support channels | Live chat, email, and post (MrQ, PO Box 1243, St. Albans, AL1 9JH) |
| Help centre | help.mrq.com |
| Support hours | Not stated on official site. A homepage player review notes support is not 24/7, but this is not an official statement, so treat as unverified |
| Phone support line for players | Not found on official site |
| Additional languages | Not found (English only) |
The Floor
Games & Providers
✓ Verified Library
Popular
Featured
Bottom Line
Pros & Cons
The Verdict
- No wagering requirements; all winnings paid in cash
- No deposit or withdrawal fees
- Withdrawal Guarantee: processed in 60 seconds or MrQ pays £10 (limits apply)
- Over 1,000 games from major providers, plus in-house exclusives
- UK Gambling Commission licensed; funds held in a segregated client account
- Instant Bank Transfer withdrawals in 10 to 20 minutes
- No credit card payments accepted
- Minimum withdrawal is £10 (lower balances need a support request)
- English only; no stated phone support or 24/7 support hours found
- Standard card withdrawals can take up to 5 working days
- Welcome offer is free spins on a single game, not a deposit match
Player Voices
User Reviews
Verified
Perfect example of how an online casino should be ran – fuss free deposit & withdrawal process – a relatively good selection of games – this amongst other reasons is why I have returned to wager on MrQ casino games. Also , daily chance at free spins is an incentive to log in daily.
One minor issue was promo code not redeeming upon placing deposits. Overall, great experience as everything was fair & transparent.
Hi Amrit. Fuss free, fair, transparent and a daily reason to log in, that’s exactly what we’re going for. On the promo code not redeeming, get in touch at support@mrq.com with the details and we’ll find out what happened and put it right if it’s on us. Glad it’s been a great experience overall.
Verified
Too good to be true, that’s what I thought, but I still put in a wee 20 quid and haven’t got a bad word to say, loads of different styles of slots alongside free spin promotions giving you a try before you through hard worked cash at. Withdrawal is instant no lie.
Hi there. Too good to be true going in and no bad words coming out, that’s the best kind of surprise. Glad the free spins and instant withdrawal did the job.
Used it mainly on the phone. Mobile version runs smooth and most games load without much hassle. The constant promo notifications get a bit annoying after a while. Fine for a casual spin, nothing that really stands out.
Hi Irma. Smooth on mobile and easy to load, glad it’s doing the job. Noted on the promo notifications, not the first time we’ve heard it and we’ll pass it on.
Got messed around by bet365 so thought I would try Mr Q let’s just say I’m so.glad I did the games load quickly the pay out is insane I only play 3 games really not sure what happened if I’m honest as its completely different to bet 365 so just e mailed bet365 told them I’ve closed my account I will be staying with Mr Q very pleased with the site !!!
Hi Ashley. Came from Bet365 and glad you made the switch, that’s the kind of review we’re happy to read. Welcome to MrQ and glad it’s been a good experience so far.